employee attitudes

Toss The Trash…Talk

By Washington, DC on June 6, 2013 • ( 2 )

Its Thursday! Have you taken out the trash? TRASH TALKING ON THE JOB! Its something I’m seeing and hearing about entirely too much on the job. Trash talking about your organization in front of or to customers/clients is not okay! It… Read More ›

Bad Customer Service…Is This The New Normal?

By Washington, DC on June 3, 2013 • ( 2 )

A trained workplace expert, its my job to determine why frontline employees behave in the manner that they do. I will say this. My work doesn’t shield me from feeling the brunt, sting, bite, or bark from customer abuse. In… Read More ›