Have you ever witnessed something so disturbing its painful? So painful it makes you cringe? That’s how I feel when I witness a manager or consumer berate employees. Employees working at the lower level of the organization. Employees who are often frowned upon as they augment organizations each day. Construction workers. Trash collectors. Janitors. Bellmen. Waiters. Secretaries. Assistants. Store clerks.
Its very troubling how so many human beings are treated with no regard on the job. Frontline employees endure dreadful abuse. Hostile treatment. Disparaging comments. I advocate for people in organizations. I advocate for the so called LITTLE and big people in organizations to be treated fairly. And with decency, dignity, courtesy and respect.
The Queen of Soul Aretha Franklin belted out one of the world’s greatest hits R-E-S-P-E-C-T! Now Aretha was talking about a personal relationship. I’m encouraging us to think about how we R-E-S-P-E-C-T and handle our working relationships. Are we engaging in dialogue with frontline employees? Do we make a conscious effort to be generous? Or do we wait for employees to perform duties and act as if they don’t exist?
Know this. The “hired help” is a negative connotation we desparately need to do away with. Truthfully, we are all hired to help organizations meet the needs of their clients, customers, and communities. We need construction workers. We need trash collectors. We need janitors. We need front line employees. Value is and should not be determined by our titles and salaries. But, value should be determined by the significant roles we play in organizations, meeting needs, improving processes and quality of work.
R-E-S-P-E-C-T that’s what it means to ME! What does it mean to you? Talk to me.
Categories: Melodies in OD